Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the AI voice agent and related services provided by Dryve AI ("Company", "we", "us", or "our").

By installing the agent on your website, creating an account, or otherwise using the services, you ("Customer", "you", or "your") agree to be bound by these Terms and our Privacy Policy.

2. Service Description

Dryve AI provides an AI‑powered conversational agent and supporting tools that enable you to:

• Engage website visitors through real‑time voice conversations.
• Capture lead information and inquiries.
• Book appointments and route conversations into your existing systems (for example, CRM, email, SMS, WhatsApp, or calendar tools).

The agent is implemented via a short script or code snippet placed on your website and may integrate with third‑party platforms that you already use.

3. Account Registration and Security

To use certain features, you must create an account and provide accurate, complete, and current information, and keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account, and you agree to notify us promptly of any unauthorized access or security incident.

4. Customer Responsibilities

You are responsible for:

• Your own internet access, devices, and systems.
• Ensuring your website, content, and offers are lawful and compliant.
• Providing appropriate privacy notices and obtaining all legally required consents from End Users before enabling and using the voice agent.

5. Prohibited Uses

You may not use the Service to:

• Violate any applicable law or regulation, including telemarketing rules, TCPA, CAN‑SPAM, and federal or state do‑not‑call rules.
• Engage in fraud, identity theft, or other illegal activity.
• Send spam or bulk unsolicited communications, including robocalls or automated messages without required consents.
• Generate or distribute pornographic, hateful, violent, or otherwise harmful content.

Dryve AI may suspend or terminate your access if there is reasonable belief that you are misusing the Service or violating these Terms.

6. Fees, Billing, and Refunds

You agree to pay the fees described in your order, subscription, or proposal for use of the Service. Fees may be subscription‑based, usage‑based, or per End Client.

7. End Clients and End Users

You must ensure your End Clients comply with these Terms and applicable laws.

You remain liable for any actions or omissions of your End Clients and their End Users taken through your account.

8. Data and Privacy

The Service processes information provided by your website visitors and End Clients, which may include voice interactions, text transcriptions, and lead details such as name, email, or phone number, depending on your configuration.

You retain ownership of the data collected from your website and End Clients, subject to Dryve AI's rights to use such data to provide, maintain, secure, and improve the Service and to comply with legal obligations.

You are responsible for providing End Users with appropriate privacy notices and for obtaining consent where required by law, including for call/voice recording, cookies, and marketing communications.

9. Intellectual Property

The Service (including AI models, software, documentation, designs, and underlying technology) is owned by Dryve AI or its licensors.

You are granted a limited, non‑exclusive, non‑transferable, revocable license to use the Service for your internal business purposes in accordance with these Terms, and you may not reverse engineer, decompile, or otherwise attempt to derive the Service's source code.

10. Third‑Party Services

The Service may integrate with third‑party tools such as CRMs, email/SMS providers, calendar apps, payment processors, or telephony providers.

Your use of any third‑party services is governed solely by their terms and privacy policies, and Dryve AI is not responsible for their acts, omissions, or failures.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind.

To the maximum extent permitted by law, Dryve AI disclaims all express, implied, statutory, or other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement, and does not guarantee specific lead volume, revenue, or business results.

12. Limitation of Liability

To the maximum extent permitted by law, Dryve AI will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dryve AI and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms or any applicable law or regulation.
• Your relationships and agreements with End Clients and End Users.

14. Term and Termination

These Terms apply from the date you first access or use the Service and continue until terminated in accordance with this Section.

Either party may terminate these Terms and your access to the Service if the other party materially breaches these Terms and does not cure within thirty (30) days after receiving written notice, or immediately in cases of non‑payment or unlawful use.

Upon termination, your access to the Service will cease. Dryve AI may delete the data after termination.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, without regard to conflict‑of‑laws principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration conducted on an individual basis and not as a class action, except to the extent prohibited by law.

16. Changes to These Terms

Dryve AI may update these Terms from time to time. If changes are material, Dryve AI will provide notice via email, in‑app notice, or by updating the "Last Updated" date.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.