Privacy Policy

1. Introduction

This Privacy Policy explains how Dryve AI ("Company", "we", "us", or "our") collects, uses, and shares information when individuals interact with our AI conversational agent and related services placed on our customers' websites.

This Policy is intended to comply with applicable US privacy laws, including federal law and, where applicable, state laws such as the California Consumer Privacy Act (CCPA/CPRA) for California residents.

2. Information We Collect

Depending on how the agent and integrations are configured, Dryve AI may collect:

• Contact information: Name, email address, phone number, and similar details you provide when you request a callback, ask a question, or book an appointment.
• Interaction data: Audio recordings of your conversation with the AI agent, text transcriptions of that audio, questions you ask, and system‑generated responses.
• Technical data: IP address, device and browser type, operating system, approximate location (based on IP), timestamps, and pages where the agent is used.
• Integration data: If our client connects the agent to their CRM, calendar, email, or SMS tools, Dryve AI may process identifiers and booking details required to create leads, appointments, or follow‑ups.

We collect this information directly from you during your interaction and automatically through cookies and similar technologies.

3. How We Use Information

Dryve AI uses the collected information to:

• Operate, maintain, and improve the AI conversational agent and related services.
• Understand and respond to your questions, route conversations, and create leads or appointments for the business whose website you are visiting.
• Provide analytics, reporting, and performance insights to our clients about how their agent is performing.
• Ensure security, prevent fraud or abuse, and comply with legal obligations.

Where required by law, Dryve AI relies on your consent (for example, for certain recordings or marketing communications) or on legitimate interests (helping our clients serve their customers and operate their businesses).

4. How We Share Information

Dryve AI may share information:

• With our clients (website owners/businesses): They receive your lead details, appointment information, and relevant conversation context to respond to your requests and provide services.
• With service providers: We engage trusted third‑party vendors for hosting, storage, analytics, communication (email/SMS/telephony), payment processing, and security. These providers process data only under our instructions and for the purposes described in this Policy.
• For legal and safety reasons: We may disclose information where necessary to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of Dryve AI, our clients, or others.

5. Cookies and Similar Technologies

Our agent and our clients' websites may use cookies, web beacons, and similar technologies to:

• Remember preferences and session information.
• Measure agent performance and usage.
• Maintain security and prevent abuse.

You can control cookies through your browser settings, but disabling cookies may affect how the agent and website function.

6. Data Retention

Dryve AI retains personal information for as long as reasonably necessary to:

• Provide services to our clients and you.
• Meet legal, tax, and accounting requirements.
• Conduct analytics and maintain security.

Voice recordings and transcripts may be kept for a define period for quality assurance, training, and analytics, after which they may be deleted, anonymized, or aggregated.

7. Your Privacy Rights

Depending on your state of residence, you may have rights such as:

• The right to know what personal information we collect, use, and disclose.
• The right to access and obtain a copy of your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal exceptions.
• The right to opt out of certain data "sales" or "sharing" for targeted advertising, where applicable (for example, under California law).

To exercise your rights, you or your authorized agent may contact us using the details below. We will verify your request as required by applicable law and respond within the timeframes required.

8. Children's Privacy

The Service is not directed to children under 18, and Dryve AI does not knowingly collect personal information from children under 18.

If Dryve AI becomes aware that personal information from a child under 13 has been collected without verifiable parental consent, that information will be deleted as required by law.

9. Data Security

Dryve AI uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no system is perfectly secure, and the transmission of information via the internet is at your own risk.

10. International Transfers

Dryve AI and its service providers may process information in the United States and other countries.

If you access the agent from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country or region.

11. Changes to This Privacy Policy

Dryve AI may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the latest revision.

When material changes are made, Dryve AI will notify clients through appropriate channels (for example, website notices or in‑product messages).